Privacy Policy

This privacy policy sets out how we use and protect any personal information that you give us. This policy applies to visitors and users of our websites and any other online services although not all services described here are available in all jurisdictions.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

The type of personal information we collect

We may collect and process the following information:

• Customer or enquirer name and contact information

• Analytics data such as IP addresses and cookie identifiers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following


• To answer your enquiry

• To prepare an estimate

• To provide a one off or ongoing service

• To sell you goods

• To obtain payment

• To keep a record of goods and services we have provided

We may share this information with other companies who are providing a specialist service direct to you on

our behalf or delivering goods direct to you on our behalf.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing

this information is because we have a contractual obligation.

How we store your personal information

Your information is securely stored.

We keep your name and contact details to provide the services detailed above and to record details of past

services which can help with future requirements.

Your data protection rights

Under data protection law, you have rights including:

• The right of access

• The right to rectification

• The right to erasure

• The right to restriction of processing

• Your right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we have one

month to respond to you.

Please contact us at if you wish to make a request.

Last updated: 11/01/2024

Use of Cookies

Our website uses cookies to help the performance of the website and your online experience. By staying on

our website, you agree to our use of cookies as described in this Cookie Policy. This section explains what

cookies are, how they are used on our website and the reasons for using them. We will occasionally update

this cookie policy and encourage you to periodically review this policy and to keep yourself informed.

A cookie is a piece of information that is saved to the hard drive of your computer or mobile device. It

remembers information about the configuration of your computer or mobile device and will remember that

you’ve visited before. This improves your website browsing experience by storing information so that you

don’t have to give it several times.

A cookie typically doesn’t contain personal information, but other browsing details such as the domain from

which the cookie has come from, a random unique identifier code and also the lifetime (expiry) of the


Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid and functional

until its set expiry date (unless deleted by the user before the expiry date); in contrast a session cookie will

expire when the web browser is closed by the user.

We use the information gathered by cookies to measure information about our website usage. We can

learn which pages on our site are being viewed and how many visitors are using the different sections of

our website. This information helps us assess how useful the site is to our visitors and improve the usability

of the website on an ongoing basis.

There are a wide range of website analytics tools available. Our provider is Google Analytics – a third party

that provides monitoring and analysis services. Google Analytics reporting helps us understand how many

visitors we have, which pages are visited and helps us improve and develop our site. Google Analytics

uses a cookie to track the number of unique users of the site but does not enable us to identify any


Information about what data is collected using analytics is widely available on-line.

If you choose to share our content using social networks such as Facebook or Twitter you may have

cookies stored on your computer from these third-party websites. Cookies are collected from third party

sites so that you can be logged in to your account on their site and share our content simply and easily.

You can disable the cookies that we attach if your browser supports this. To check and update your cookies

settings, you will need to know what browser you are using (Internet Explorer, Google Chrome, Firefox,

Safari or any other) and what version of it you have. You can usually find this out by opening the browser,

then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are


To find out how to manage cookies refer your browser’s help options for more information.

Please remember that if you amend your cookie settings your browsing experience may be negatively

affected. You may be unable to use some of our online services.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at You can also complain to the ICO if you are unhappy with how we have used your

data. The ICO’s address is:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113 ICO website:

Last updated: 11/01/2024